What you need to know about wrong toll deductions?
FASTag has become mandatory for a majority of vehicle types in India. While it offers a convenient method of payment, it also involves FASTag wrong toll deductions that have become quite common and frequent. These errors are mostly a result of technical glitches and other Tag account related issues. Toll fee could be deducted for a wrong vehicle type or even without passing through a toll plaza. However these payment issues can be addressed by raising a dispute for FASTag debit adjustment.
Fastag categories for trucks: what are the different types?
FASTags are assigned according to each vehicle type, so it is not possible for the tags to be fixed on a different type of vehicle.
The following are the Tag classes for commercial vehicles:
- Mini light commercial vehicle (Tag 4)
- Light commercial vehicle (Tag 5)
- Three axle commercial vehicle (Tag 6)
- Trucks (Tag 7)
- Four to six axle commercial vehicle (Tag 12)
- Seven or more axle commercial vehicle (Tag 15)
FASTags also have a color code based on the vehicle type:
- Mini light commercial vehicle (Violet)
- Light commercial vehicle (Orange)
- Three axle commercial vehicle (Yellow)
- Trucks (Green)
- Four to six axle commercial vehicle (Pink)
- Seven or more axle commercial vehicle (Blue)
One of the most common reasons for wrong toll deduction in commercial vehicles is charging an incorrect amount of money for the wrong type of vehicle either owing to technical glitches or because of the wrong Tag fixed on the vehicle. In such cases, you can proceed with a FASTag debit adjustment.
How to dispute a chargeback in FASTag wrong deductions?
In case of an incorrect FASTag deduction, a refund from FASTag can be claimed based on the verification. A wrong toll deduction complaint can be registered using the toll free number for FASTags or through the customer portal of the bank or FASTag provider from where the Tag was purchased. A FASTag debit adjustment can be requested to receive the toll amount that has been collected in excess.
Why should you choose AxleTag for debit adjustment?
AxleTags are the most efficient way to pay tolls and monitor expenses for commercial vehicles. With our user-friendly platform, you can recharge your FASTag with multiple payment options, and also benefit from a dashboard that tracks all spending. Moreover, AxleTags offer FASTag debit adjustment to receive the funds that were wrongly deducted from your FASTag account.
The chargeback process in FASTag has to be a simple one in order to get a refund from FASTag as quickly as possible. AxleTags provides a FASTag chargeback process that is straightforward. All you have to do is raise a request for FASTag debit adjustment in the online customer portal or reach out to the customer support and you will receive your refund from FASTag to the connected bank account.
Let’s Wrap Up!
Toll payments are made simple with a FASTag, however, payment issues like wrong toll deductions continue to arise. Incorrect FASTag deduction can be a result of technical glitches or the wrong Tag type attached to the vehicles. A refund from FASTag can be received through FASTag debit adjustment. AxleTags help to receive FASTag chargeback by raising a dispute on the customer portal or reaching out to the customer support.
Axlerate is a unified platform for Logistics and transport management, payments and services. Our solutions help to simplify tolls, fuel purchases, fleet expenses, loans, insurance, escrow, payments, truck booking, fleet management and the buying and selling of logistics products and services.
