Return & Refund Policy
Thanks for your purchase from Axlerate FutureTech Pvt Ltd.
If you are not satisfied with your purchase, we're here to help!
When you receive a defective product or service please contact us at [email protected] with details of the product or service and the defect.
We do not accept returns or exchanges unless the product or service you purchased or signed up for is defective. The products should be sent to AXLERATE FUTURE TECH PVT LTD, 11/ 6 , Thiruvalluvar Nagar, MKN Road, Alandur, Chennai - 600016.
To be eligible for a refund you must raise a ticket via email at [email protected] or reach out to our customer support team at +91 91767 30500.
To be eligible for a refund, you must return your defective product within 7 working days after placing the request for a refund.
To secure a refund, your product must be returned unused and in the same condition you received it.
To be eligible for a refund, ensure the product is returned in its original packaging.
To secure a refund, your product must include the receipt or proof of purchase.
Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, on whether you are entitled to a refund or a replacement as a result of the defect.
If your refund is approved, we will begin the process of issuing a refund to your original payment method used during the purchase.
The refund will be processed and credited to your account within 12-15 business days depending on the product and the payment method.
Refunds are not applicable to any shipping charges. The customer is responsible for covering all return shipping fees prior to initiating the refund process.
When you qualify for a refund, the cost of return shipping is deducted.
The costs associated with shipping are nonrefundable.
If your product qualifies for a replacement, you will receive the new product within 5-7 business days from the time of approval depending on the product.
If you have any questions or need assistance with returning your product, be sure to reach out to us, our customer support team will be happy to assist!