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Frequently Asked Questions

Axlerate

  • What is Axlerate?

    Axlerate is a fintech company that provides a platform to unify financial information and transactions in the logistics ecosystem. It offers a range of products including AxleTags, AxleCards, AxleDrive, AxleFinance, AxlePay, AxleDirectory, and AxleMarketplace. 

  • What is the Axlerate SuperApp?

    The Axlerate SuperApp is a web and mobile application that offers a range of features and tools that simplify the logistics management process and provide greater visibility into financial transactions. 

  • Who can use the Axlerate SuperApp?

    Logistics companies, fleet managers, truck drivers, and individuals in the logistics industry can use the Axlerate SuperApp. 

  • How can Axlerate products help logistics companies and individuals in the industry?

    Axlerate products help to simplify financial transactions in logistics, track spending, improve visibility of fleet operations, and provide fleet management solutions. 

  • Is the Axlerate SuperApp easy to use?

    Yes, the Axlerate SuperApp is designed to be user-friendly. The app offers a simple, streamlined interface that makes it easy for logistics professionals to manage their operations and payments.  

  • What should users do if they have questions?

    The app offers in-app support and resources to help users navigate the app’s features and tools. Moreover, there is a 24/7 dedicated customer support team to handle issues.  

FASTag FAQs

  • How do I get a FASTag?

    You can download our Axlerate SuperApp to add our FASTag service or reach out to us at +91 7604-844844 or email us at hello@axlerate.com and once you provide your vehicle and KYC details you can purchase a FASTag. 

  • Can I transfer my FASTag between vehicles?

    No, FASTags are vehicle-specific and cannot be transferred between vehicles. Each vehicle must have its own dedicated FASTag. 

  • How do I check my FASTag balance?

    You can check your FASTag balance through SMS notifications and the dashboard on the Axlerate SuperApp or reach out to us at +91 7604-844844 or email us at hello@axlerate.com  

  • What happens if my FASTag balance is insufficient?

    If your FASTag balance is insufficient, the toll plaza’s system will indicate a low balance, and you’ll need to pay the toll in cash or using other payment methods. To avoid this hassle, AxleTag provides low balance notifications ahead of time so you can recharge your wallet.  

  • What do I do if my FASTag is lost or damaged?

    You can contact our customer support team or reach out to us at +91 7604-844844 or email us at hello@axlerate.com to report the loss or damage and get a new FASTag. 

Axle Cards

  • What are AxleCards?

    Axle Cards are a suite of payment solutions designed to manage expenses related to commercial vehicles. They include fuel cards for trucks and prepaid cards for fleet operational expenses. 

  • What are the benefits of using AxleCards for commercial vehicles?

    AxleCards offer rewards, cashless payments, and real-time alerts to avoid unauthorized transactions. They streamline expenses, enhance visibility, and provide fleet managers with greater control. 

  • How can I buy AxleCards?

    You can download our Axlerate SuperApp to add our AxleCards service or reach out to us at +91 7604-844844 or email us at hello@axlerate.com and once you provide the required details you can purchase AxleCards. 

  • How do customizable controls work with AxleCards?

    Customizable controls enable fleet managers to set transaction limits and manage ATM withdrawals based on specific needs. Organizations can establish default settings across all cards with a single click. 

  • How does Instant Fund Transfer work with AxleCards?

    Instant Fund Transfer enables truck drivers or cardholders to request funds with a single click, eliminating the need for phone calls or extra trips. Administrators are immediately notified of the request. 

  • Can I lock a misplaced or stolen AxleCard?

    Yes, Axle Cards include a Card Lock Feature. Fleet managers and drivers can instantly lock a misplaced or stolen card to prevent unauthorized purchases. Cards can also be permanently blocked if necessary. 

Fuel Cards

  • How do I apply for a fuel card?

    You can apply for a fuel card through the Axlerate SuperApp or reach out to us at +91 7604-844844 or email us at hello@axlerate.com  

  • Can fuel cards be used at any fuel station?

    Fuel cards are typically accepted at specific fuel stations or networks affiliated with the card issuer. At present we partner with reputed fuel companies and will expand our network coverage in the near future.  

  • Do fuel cards offer discounts on fuel purchases?

    Yes, our fuel cards provide discounts on fuel purchases and these discounts can help reduce overall fuel costs. 

  • Can I control spending limits on fuel cards?

    Yes, our fuel cards allow you to set spending limits or restrictions on where and how the card can be used, providing better control over expenses. 

  • Can I get detailed reports of fuel purchases with a fuel card?

    Yes, our fuel cards offer detailed reports of fuel purchases, allowing you to track expenses, analyze trends, and manage your budget effectively. 

  • Can a fuel card be used for other vehicle-related expenses?

    Our fuel cards are designed specifically for fuel purchases. However, you can purchase our prepaid cards to pay for vehicle-related expenses, such as repairs, parking and more. 

Axle Drive | GPS

  • Is GPS for trucks easy to install and use?

    Our GPS systems for trucks are designed for easy installation and user-friendly interfaces. You can reach out to us at +91 7604-844844 or email us at hello@axlerate.com  

  • Does GPS for trucks provide real-time traffic updates?

    Yes, GPS for trucks often includes real-time traffic information to help drivers avoid congestion and delays. 

  • Can GPS for trucks be integrated with other fleet management software?

    Yes, our GPS for trucks solutions offer integration with fleet management software for comprehensive vehicle and driver management. 

  • Is fleet management software only for large fleets?

    Fleet management software can be beneficial for fleets of all sizes, from a few vehicles to a large fleet, as it offers tools to improve efficiency and streamline operations. 

  • What features does fleet management software typically offer?

    Fleet management software can provide features like real-time tracking, vehicle maintenance scheduling, driver behavior monitoring, geofencing, and reporting. 

  • Can I track the historical data of my fleet using fleet management software?

    Yes, fleet management software often maintains historical data, allowing you to review past routes, vehicle performance, and driver behavior. 

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